Brand Character & Behavior in Crisis

Brand Character & Behavior in Crisis

Here’s a recorded version of the Webinar on “Brand Character & Behavior in Crisis.” It’s Part 1 of the webinar series Business Caring for Continuity Today—Essential Conversations.   

The webinar is about 25 minutes long, followed by a live audience Q&A.  

Here are some of the topics I covered:

  • Communication with customers that rises above the noise and aligns with your beliefs
  • Exploration around “what’s in it for them,” now
  • Culture-brand alignment to ensure there’s both care and consistency

Feel free to email me at for questions or comments.

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