Seemingly overnight, we’ve entered the new reality of mandatory remote working at scale. This abrupt, unimaginable transition is uncomfortable for many people – and many organizations are simply not prepared. 

Your company’s mission, vision, and culture are being tested. Your leadership is being tested. Your remote working systems are being tested. 

We don’t have all the answers. The more hearts and minds that are applied to a challenge, the more powerful the solutions.  We’re here to help you navigate the here-and-now, and what lies ahead. 

To help gain clarity, we invite you to take this brief Pulse Survey, with a few questions designed to take a pulse on where businesses are now. After you take the survey, we’ll share the results.

Take the Pulse Survey Now >

The Pulse Survey will be followed up with a 4-part Webinar-Conversation Series (a short insights presentation followed by a Q&A conversation) entitled Business Caring Today. The four parts are:

While we don’t have all the answers, but we’re honored that you’re here with us on this journey. Thank you for participating in the survey, and we trust you will join our webinar starting April 2nd.

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Webinar Topics

Brand Character & Behaviors Under Crisis

Steven Morris, Matter Consulting
April 2, 4pm PT/7pm ET
Register on Zoom

Character is not just tested but revealed during a crisis. How brands respond to the crisis will play a large role in how they emerge. Like it or not, your brand character and values will show in how you react and respond—internally through your culture, and externally to your audience.

As the pandemic expands, leaders, marketers and customer service teams are doing their best to keep up with and respond to swiftly shifting consumer and brand needs. This webinar conversation will explore how your brand can be thoughtful in signaling what it stands for while taking care of your team.

To be discussed:

• Communication with customers that rises above the noise and aligns with your beliefs
• Exploration around “what’s in it for them,” now
• Culture-brand alignment to ensure there’s both care and consistency

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Leading in Crisis—What to Say?

Jim Sheegog, Rowhill Consulting
April 9, 4pm PT/7pm ET
Register on Zoom

When situations suddenly change, we resist the notion of acceptance. As leaders, we need to understand that employees may be in various stages of adjusting their own emotions. It’s natural for every single employee to ask, “What Just Happened?”.

Our April 9^th Conversation is all about “What to Say?”.  How can leaders let people know it’s alright to be in shock, angry, even rejecting the new normal that surrounds the workplace.  We’ll pay close attention to themes you identify in the chat room and pre-series survey, building this session around practical approaches leaders can take to help people squelch rumors, shape new understanding of events, and regain emotional balance as they refocus on priorities.

To be discussed:

• Practical approaches for leaders to guide teams in crisis
• Managing emotional swings—yours and your teams
• Actionable guidance for leaders shape greater insight and guide teams
• Communicate with clarity
• Establish and hold appropriate boundaries
• Prepare to respond to questions, even pointed questions

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Productive Remote Meetings

Jerel Bonner, Corralling Chaos
April 16, 4pm PT/7pm ET
Register on Zoom

Remote meetings have increased to unprecedented levels overnight, while employees are under a personal stress unimagined a few weeks ago. To lead productive remote meetings, managers have to change and simplify meeting structures. 

This session will share practical behaviors for managers to be their sharpest in remote meetings. This program will help them and their teams create simple meeting plans that keep everyone engaged and informed.

To be discussed:

• Meeting Pre-wires planning and Agenda Objectives
• Managing Key Deliverables
• Hearing and Addressing Key Concerns

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Remote One on One’s

Ted Benson, Corralling Chaos
April 23, 4pm PT/7pm ET
Register on Zoom

Managers must check on their employees to help them feel safe and understand their personal situation. Flexible work hours during this period are critical, as team members have different working conditions. Managers need to accurately evaluate and support staff’s ability to be productive. Effective remote one on one’s are vital to have a pulse on the company’s systems during turbulent times.

This session will cover the things that matter most in a one-on-one: psychological safety, give and take, and collaboratively creating clear alignment on what’s best for everyone.

To be discussed:

• Meeting Format and Frequency
• Ask, Listen, and Listen Some More
• How to Prepare and Follow up